1. Accountability

PCL Portal is responsible for personal information under its custody or control, including personal information transferred to service providers for processing on our behalf.

We have designated a Privacy Officer who is responsible for overseeing our privacy practices, responding to privacy inquiries, and helping ensure compliance with applicable privacy laws.

If you have questions about this Privacy Policy, our privacy practices, or how we handle personal information, you may contact our Privacy Officer using the contact information provided at the end of this Privacy Policy.

2. Meaningful Consent and Lawful Exceptions

Where required by applicable law, we will obtain your consent to collect, use, or disclose your personal information. Consent may be express or implied, depending on the circumstances, the sensitivity of the information, and applicable legal requirements.

We aim to provide clear information about the purposes for which personal information is collected, used, or disclosed so that you can make informed decisions about your privacy.

In some circumstances, applicable privacy laws may permit or require us to collect, use, or disclose personal information without consent. These circumstances may include, but are not limited to:

• Processing and fulfilling orders;
• Fraud prevention, security, and investigations;
• Debt collection;
• Legal, regulatory, tax, accounting, or reporting obligations;
• Responding to lawful requests, court orders, or legal processes;
• Protecting our rights, property, customers, employees, or business operations;
• Product recalls, safety notices, warranty issues, or other urgent service-related matters; and
• Other purposes permitted or required by applicable law.

You may withdraw your consent to certain uses or disclosures of personal information, subject to legal or contractual restrictions and reasonable notice. If you withdraw consent, we may not be able to provide certain products, services, account features, warranties, returns, support, or communications.

3. Personal Information We Collect

We may collect personal information that identifies you, relates to you, describes you, or could reasonably be associated with you.

We collect only the personal information that is reasonably necessary for the purposes identified in this Privacy Policy or otherwise disclosed to you at the time of collection. We collect personal information by fair and lawful means.

The types of personal information we collect may include:

Contact and Account Information

Name, email address, mailing address, billing address, shipping address, phone number, account login credentials, and other information you provide when creating an account or contacting us.

Order and Transaction Information

Purchase history, product details, order status, delivery information, billing information, return and warranty information, fitment inquiries, product support records, and related customer service records.

We do not store full credit card numbers. Payment information is processed securely by third-party payment processors.

Technical and Usage Information

IP address, browser type, device type, operating system, referring URLs, pages viewed, time spent on our website, interactions with website features, approximate location, device identifiers, and similar usage data.

Marketing and Communication Preferences

Your preferences for receiving promotional emails, newsletters, product updates, special offers, and other communications from us.

4. How We Collect Personal Information

We may collect personal information in the following ways:

Directly From You

When you place an order, create an account, complete a form, subscribe to communications, request support, submit a return or warranty request, ask a product fitment question, or otherwise communicate with us.

Automatically Through Our Website

When you browse or interact with our website, we may collect technical and usage information through cookies, pixels, tags, server logs, analytics tools, advertising tools, and similar technologies.

From Third Parties

We may receive information from payment processors, shipping providers, analytics providers, advertising platforms, business partners, fraud-prevention providers, social media platforms, or other third-party services that help us operate our business.

5. How We Use Personal Information

We use personal information for the following purposes:

Order Processing and Fulfillment

To process payments, confirm orders, arrange shipping and delivery, provide invoices, manage returns, process warranty claims, verify product fitment, and provide customer support.

Account and Customer Service

To create and manage customer accounts, respond to inquiries, troubleshoot issues, verify information, provide administrative notices, and maintain customer service records.

Product, Warranty, Safety, and Recall Communications

To communicate with you about product availability, compatibility, fitment, returns, warranties, recalls, safety notices, service issues, or other product-related matters.

Communications

To send order confirmations, delivery updates, account notices, service messages, security alerts, policy updates, and other transactional or administrative communications.

Marketing and Promotions

To send newsletters, product updates, promotional offers, and other marketing communications, where we have consent or are otherwise permitted by law.

Website Operation and Improvement

To operate, maintain, analyze, personalize, and improve our website, products, services, customer experience, marketing performance, and business operations.

Security, Fraud Prevention, and Legal Compliance

To detect, investigate, and prevent fraud, unauthorized transactions, security incidents, misuse of our website, or other unlawful activity; to protect our rights, property, customers, employees, and business operations; and to comply with applicable legal, regulatory, tax, accounting, or reporting obligations.

6. Cookies, Analytics, and Advertising Technologies

We use cookies, pixels, tags, server logs, analytics tools, advertising tools, and similar technologies to operate our website, remember preferences, understand how visitors use our website, improve performance, measure marketing campaigns, and, where applicable, deliver or measure advertising.

These technologies may collect information such as your IP address, browser type, device information, pages viewed, referring pages, interactions with website content, approximate location, device identifiers, and other technical or usage information.

Some cookies are necessary for the website to function. Other cookies and similar technologies may be used for analytics, personalization, advertising, remarketing, campaign measurement, or performance improvement.

Where required by applicable law, we will obtain your consent before using non-essential cookies or similar technologies.

You can manage cookies through your browser settings and, where available, through our website cookie preferences tool. Disabling certain cookies may affect the functionality, performance, or availability of parts of our website.

7. Electronic Communications and Marketing

We may send you transactional or administrative electronic messages, including order confirmations, shipping updates, account notices, customer service responses, warranty communications, recall notices, safety communications, security alerts, and other service-related messages.

We may also send you commercial electronic messages, such as promotional offers, product updates, newsletters, discounts, special offers, or marketing communications, where we have your consent or are otherwise permitted to do so under Canada’s Anti-Spam Legislation and other applicable laws.

Each commercial electronic message will identify the sender and include a method to unsubscribe. You may unsubscribe from marketing emails at any time by using the “Unsubscribe” link included in our emails or by contacting us directly.

Please note that even if you unsubscribe from marketing communications, we may still send you transactional, administrative, safety-related, warranty-related, recall-related, or service-related messages concerning your purchases, account, products, warranties, returns, safety matters, or our ongoing business relationship with you.

8. How We Share Personal Information

We do not sell or rent your personal information. We may disclose personal information only as reasonably necessary for the purposes described in this Privacy Policy, including to:

Service Providers

Payment processors, shipping and logistics providers, website hosting providers, IT support providers, analytics providers, advertising platforms, fraud-prevention providers, customer service platforms, marketing service providers, email service providers, and other vendors who help us operate our business.

Professional Advisors

Lawyers, accountants, auditors, insurers, consultants, and other professional advisors, where necessary for business, legal, financial, insurance, or risk-management purposes.

Legal and Regulatory Authorities

Government agencies, law enforcement, courts, regulators, tax authorities, or other parties where disclosure is required or permitted by law, court order, subpoena, legal process, investigation, or to protect our legal rights.

Business Transactions

In connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, insolvency, or similar business transaction, personal information may be transferred as part of that transaction, subject to appropriate confidentiality protections where applicable.

9. Service Providers and Processing Outside Canada

PCL Portal is based in Canada. We may use service providers located in Canada, the United States, or other jurisdictions to help us operate our website, process payments, fulfill orders, provide shipping, host data, provide customer support, perform analytics, prevent fraud, deliver communications, and conduct marketing activities.

When we transfer personal information to a service provider, we use contractual, technical, and organizational safeguards designed to protect the information and limit its use to the services provided to us.

Personal information processed outside Canada may be subject to the laws of the jurisdiction where it is processed, including lawful access by courts, law enforcement, regulators, national security authorities, or government agencies.

You may contact our Privacy Officer for more information about our use of service providers outside Canada.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including to provide products and services, maintain customer accounts, process orders, provide warranties and support, manage returns, resolve disputes, prevent fraud, enforce agreements, and comply with legal, tax, accounting, regulatory, or reporting obligations.

When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable legal requirements and our internal practices.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, loss, misuse, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.

12. Privacy Breaches

If we become aware of a privacy breach involving personal information under our control, we will assess the incident and take appropriate steps to contain, investigate, and remediate it.

Where required by applicable law, we will notify affected individuals, privacy regulators, and/or other organizations of a breach that creates a real risk of significant harm. We will also maintain records of privacy breaches as required by applicable law.

13. Your Canadian Privacy Rights and Choices

Subject to applicable legal limits, you may request access to the personal information we hold about you and request correction of inaccurate or incomplete personal information.

You may also withdraw your consent to certain uses or disclosures of personal information, subject to legal or contractual restrictions and reasonable notice. If you withdraw consent, we may not be able to provide certain products, services, account features, warranties, returns, support, or communications.

You may opt out of marketing communications at any time by using the “Unsubscribe” link included in our marketing emails or by contacting us directly.

Before responding to certain privacy requests, we may take reasonable steps to verify your identity.

14. Privacy Complaints and Escalation

If you have a question, concern, or complaint about our privacy practices, please contact our Privacy Officer first using the contact information below. We will review your concern and respond as required by applicable law.

If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada, the Office of the Information and Privacy Commissioner of Alberta, or another privacy regulator with jurisdiction over your concern.

15. Residents Outside Canada

Our website is operated from Canada. If you access our website from outside Canada, your personal information may be processed in Canada and in other jurisdictions where our service providers operate.

Depending on your location, you may have additional privacy rights under local laws. Where such laws apply to PCL Portal, we will respond to privacy requests in accordance with applicable legal requirements.

If you are located outside Canada and have questions about your privacy rights, please contact our Privacy Officer.

16. Children’s Privacy

Our website, products, and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

17. Third-Party Websites

Our website may contain links to third-party websites, platforms, payment services, shipping services, social media pages, or other third-party services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services you visit or use.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations.

When we update this Privacy Policy, we will revise the “Last Updated” date above. Your continued use of our website or services after any changes means you acknowledge the updated Privacy Policy.