Report Items Damaged in Transit
If your shipment arrived damaged, submit the claim details below so our support team can review the issue quickly and and arrange the appropriate resolution.
Claim Window
Damage claims must be submitted within 72 hours of delivery confirmation. Please keep the original packaging, shipping label, and all damaged contents until your claim has been reviewed.
Required Evidence
To help us validate the claim, please include clear photos of:
- The outer shipping carton and shipping label
- Any damaged part, broken component, or leaked contents
- The appliance model tag or serial label, if applicable
Our Resolution Commitment
If transit damage confirmed, we will work to provide a replacement, suitable support, or another approved resolution as quickly as possible.
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