You can place an order directly through our website. Search by appliance model number, part number, appliance brand, or product name, then review the product page carefully before checkout.

Yes, please provide your appliance brand, full model number, serial number if available, original part number, and clear photos of the appliance label and defective part. This helps us check compatibility more accurately.

Yes, to request a change or cancellation, please submit your request through your account or contact our Customer Support Team as soon as possible. Once an order has entered processing, has been packed, or has been forwarded for shipment, changes or cancellations may no longer be possible.

Use the full appliance model number from the manufacturer label on your appliance. Do not rely only on photos or visual similarity. Many appliance parts look similar but are not interchangeable.

The model number is usually found on a manufacturer label or tag. Common locations include inside the refrigerator, around the dishwasher door, inside the washer or dryer door, under a washer lid, around the oven door, or inside the microwave door frame.

No. The model number identifies the appliance. The part number identifies the replacement component. For best results, provide both when asking for help.

No. A replacement part may be correct, but the appliance may have another issue. Customers

are responsible for proper diagnosis before ordering. If unsure, please consult a qualified

appliance technician.

We ship across Canada and to supported international destinations. Available shipping options

and costs are shown at checkout.

In-stock items are typically processed the same or next business day, excluding holidays. Delivery time depends on product availability, shipping method, destination, and carrier service.

Yes. Tracking information will be emailed once your order ships or a business few hours later. Tracking updates are provided by the carrier.

Carrier delays may occur due to weather, holidays, high volume, customs, strikes, or other events outside our control. Please follow the carrier tracking updates for the latest delivery status or contact them directly by using the provided tracking number.

If tracking confirms delivery to the address provided at checkout, the package is considered delivered. PCL Portal is not responsible for theft, loss, or porch piracy after confirmed delivery. However, we will do our best to investigate specific cases.

Submit a claim through our Claims Centre as soon as possible. Keep the item, packaging, shipping label, and all materials until the claim is resolved. Photos of the damage and packaging are required.

Do not install or use the part. Submit a claim through the Claims Centre with your order number, photos of the item, product label, packaging, and shipping label.

Submit a missing item claim through the Claims Centre or contact customer care as soon as possible. Include your order number, photos of the package, packing slip, and shipping label.

Eligible items may be returned within 30 days of delivery, subject to our Return & Warranty Policy. Items must generally be unopened, unused, uninstalled, factory sealed, and approved with a Return  Authorization number.

Yes. You must request a Return Authorization before sending a return. Unauthorized returns may be refused or delayed.

Original shipping fees are non-refundable unless the return is due to an approved PCL Portal error.

Customers are responsible for return shipping and insurance unless the return is due to an approved company error.

Eligible returns may be subject to restocking, administrative, or processing fees depending on the item, manufacturer requirements, and return reason.

Some items are final sale or restricted, including gas or propane components, installed parts, special-order items, opened electrical or electronic parts, and water filters with broken sanitary seals or removed packaging.

Electrical and electronic parts are subject to strict return conditions. Once opened, installed, connected, or used, these items are generally not returnable.

No. Gas and propane components are final sale and non-returnable due to safety and liability requirements.

PCL Portal provides a 90-day manufacturer warranty against defects in material and workmanship from the date of purchase, subject to warranty terms and eligibility.

Warranty coverage is generally limited to repair or replacement of the defective part. It does not cover labour, service calls, diagnostic fees, installation costs, loss of use, property damage, or other related costs.

Warranty does not cover improper installation, misuse, incorrect diagnosis, incompatible installation, power surges, modification, installation damage, or failure caused by another defective appliance component.

Submit a warranty claim through the Claims Centre with your order number, appliance model number, part number, description of the issue, photos or videos, and technician report if available.

No. PCL Portal supplies appliance replacement parts but does not provide installation or repair services at this point.

We do not provide professional repair, electrical testing, gas fitting, engineering, or installation advice. For diagnosis or installation, please contact a qualified appliance technician.

Some parts may require professional installation, especially gas, propane, electrical, plumbing, high-voltage, or programmed components. Always follow safety procedures and consult a qualified technician if unsure.

You can submit claims for damaged items, defective parts, missing items, wrong parts received, warranty issues, or parts no longer required.

Include your order number, contact information, appliance model number, part number, photos of the item and packaging, shipping label, and a clear description of the issue.

Email: info@partsofcanada.ca

Phone: +1-587-788-3266

Business Hours: Monday to Friday, 9:00 AM to 5:00 PM MT

Customer Support Hours: Monday to Saturday, 9:00 AM to 5:00 PM MT

Mailing Address: PO Box 415 Station Main, Okotoks, AB, T1S 1A6, Canada.