Report a Defective Part
If a newly installed part is not functioning correctly, submit the diagnostic details below so our technical team can review the issue and determine the appropriate resolution.
Testing Requirements
Before submitting a report, please confirm the part was tested correctly and that all installation conditions were verified. Include meter readings, displayed error codes, or other relevant diagnostic results whenever possible.
Diagnostic Evidence
Providing the following details helps speed up the review process:
- Appliance Model Number: Include the exact appliance model number from the model tag or upload a file.
- Symptom Description: Clearly describe the issue, including any unusual behaviour, sounds, or fault codes.
- Photo or Video Evidence: Upload a clear image or short video showing the part, the installation setup, or any test results.
Technical Review
If our review confirms a manufacturing defect or verified component failure, we will proceed with the appropriate replacement or support resolution.
Need help with another order issue?
Visit our Help Centre →
Defect Details
Fields marked with * are required.